Tel: 07919102191

VANTAGE

MEDIATION | NEGOTIATION | STRATEGY | RESILIENCE

Shaping smarter business strategies

through mediation and negotiation

Tel: 07919102191 Jason_edwards@hotmail.com

Facilitation

Facilitation Services for Teams and Organisations

Turning Meetings into Momentum — and Teams into Aligned, High-Performing Groups

Professional facilitation that brings structure, clarity, and collaboration to your team discussions, workshops, and strategy sessions.

Every organisation faces moments when communication stalls, meetings go in circles, or teams struggle to agree on priorities.

That’s where effective facilitation changes everything.

At Dispute Resolutions, we help leadership teams, departments, and working groups reconnect, refocus, and realign around shared goals.

Using proven group-facilitation techniques, we transform complex discussions into clear outcomes and practical next steps.

Whether in-person or online, our sessions are structured, balanced, and focused — creating the conditions for insight, trust, and decisive progress.

Phone Jason Edwards

on 07919102191

or email Jason_edwards@hotmail.com

Business Hours

Mon - Sat: 9:00 - 17:00
Sunday: Closed

Vantage Mediation Complaints Procedure

At Vantage Mediation, we are committed to providing a high standard of service. However, if you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so that we can address them fairly and efficiently.

1. Acknowledgment of Complaints

All complaints will be acknowledged in writing within five (5) working days of receipt.

2. Investigation and Response

We will investigate and provide a written response to all complaints within twenty-one (21) working days of receipt. If further time is required to conduct a thorough investigation, we will notify the complainant in writing, explaining the reason for the delay and providing a revised timeline.

3. Independent Investigation

If the complaint relates to a specific mediator and the case involves a Registered Mediation Provider, the investigation will be carried out by a different individual to ensure impartiality.

4. Appeals Process

If you are not satisfied with our response, you may request a review of the decision within ten (10) working days of receiving our response. We will acknowledge the appeal within five (5) working days and provide a final response within twenty-one (21) working days of receiving the appeal.

5. Record-Keeping

As a Regulated Mediator or Registered Mediation Provider, we are required to maintain written records of all complaints received. These records will be retained in accordance with regulatory requirements.

We value your feedback and are committed to resolving complaints in a fair and transparent manner. If you have any concerns, please contact us at Jason_edwards@hotmail.com

6 Civil Mediation Council

If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/

Norwich Norfolk Mediation Negotiation Conflict resolution dispute resolution family mediation mergers expert

We are committed to minimising the environmental impact of each mediation in which I/we are involved in the ways outlined in the Pledge, including avoiding unnecessary travel and using electronic technology wherever possible.

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